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Refunds & Returns

At Crazy T’z, we do everything we can to ensure you are happy with your purchase, but we know that sometimes a product is just not right. We’ve made our return policy as easy as possible.

Requirements

Within 30 Days – You must return your product within 30 days of the product being shipped. Returns must be shipped back to our warehouse within 7 days of receiving your return label.

Includes original packaging and product in new condition – Any returned product(s) must be returned in all of their original packaging, and in like-new condition. Shopify may reject the returned product if there is damage to the product and/or product packaging.

If a product is deemed unfit for return, Shopify will notify the customer that the return has been rejected and no refund will be issued to the customer. The customer can choose one of the following options.

  1. The product will be shipped back to the customer at a shipping cost of $9 ; or
  2. The product will be recycled.

If you do not select one of the above options within 14 days of Crazy T’z informing you that your return has been rejected, the product will be recycled.

Free Return Shipping – If you received free shipping for the original purchase of your product, you are eligible for free return shipping using a carrier that we’ve selected. Please follow the instructions below. We are not responsible for risk of loss or damage for returning a product during shipment. We only offer free return shipping in Canada and the Continental US. International shipments must purchase return postage to process a return.

Instructions

As long as your return adheres to the requirements described above, follow these steps to return your product:

  1. Please fill out the return form at:
    https://crazytz.com/ticket_system/
  2. After reviewing your return form, we will email you a return label. Print out the return label and securely attach it to a suitable shipping carton.
  3. Drop the package off at the shipping carrier’s closest location.

We will receive and review the products you’ve returned. If the returned products have met all of our return policy requirements, we will process the refund and send you a confirmation email. We are only able to credit the original credit card used to make the purchase. Please allow up to 8 business days for this process.

If you have any questions or concerns about making a return, feel free to contact our Crazy T’z support team [email protected] or call 1-813-485-6414

Availability

Every effort is made to maintain sufficient stock of all the products we offer. Potential inventory shortages at our distributor may impact our ability to fulfill an order. We reserve the right to cancel an order if we are, for any reason, unable to fulfill the order requirements.  If we are unable to fulfill an order, we will notify you by email.

Shipping

Inventory shortages or other fulfillment issues may cause delays. Your order is shipped using a carrier that we have selected. We cover the shipping fee as long as the shipping address is located in Canada and the Continental United States. Once you have completed your purchase on our online store, we will provide you with an estimated delivery date. Every effort is made to facilitate delivery of your order on time, and by the estimated delivery date. After your order is processed and fulfilled, we will send you an email  containing the order tracking number. Once your order is fulfilled and placed in the hands of our selected shipping carrier, we cannot guarantee any delivery date indicated by the carrier.

Returns and Refunds

Crazy T’z , will do everything we can to ensure you are happy with your purchase, but we know that sometimes a product is just not right. You may return your hardware kit within 30 days of shipment to you, as long as it is in new condition and has the original packaging. Chip & Swipe Readers are non-returnable. No returns are accepted over 30 days. We only accept returns of the hardware we sell directly to you. We will cover the cost of a hardware return as long as the product was originally shipped to you free of charge, and is shipped back to us using the included return label, and with the appropriate carrier. Gift cards are not eligible for return. Priority shipping charges selected at checkout are non-refundable. If we suspect you’re abusing the return policy (for example by returning products on multiple occasions or on a seasonal basis), we reserve the right to refuse your return.
If you have any questions please contact us at [email protected]

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